FAQ

WHAT QUALITY FITTING MATERIALS DO YOU USE ? 

We use high quality tile adhesives / grouts / and waterproof membranes from Mapei and Impey wetroom products which are some of the worlds leading suppliers of tiling and wetroom products, all sealants are anti-bacterial /anti-fungal.

WILL MY FLOORING BE PROTECTED ? 

We use specialist clear carpet protector which stays down for the duration of the installation it does not damage your carpet and this can be easily swept if required, we also use dust sheets depending on site conditions.

 HOW LONG WILL THE WATER BE TURNED OFF FOR ? 

Your water will only be turned off for a short period (appx one hour) and we will always advise you in advance when this is going to happen.

 DO YOU UNDERTAKE PAINTING WORKS ?

In most instances if the ceiling is being plastered as part of the installation, we paint the ceiling with two coats of matt white paint as we appreciate it can be awkward to paint a bathroom ceiling once the fittings are installed.

We can undertake further painting works if required i.e. painting walls and architrave etc. please advise us if this something you require so we can itemise it on the quote.   

DO YOU CONTRACT OUT ANY OF THE WORKS ? 

No we undertake all the works required, apart from electrical works which are carried out by a separate electrical contractor to be arranged separately.

We also only undertake one job at a time from start to finish. 

 HOW LONG WILL THE INSTALLATION TAKE ? 

This is largely dependent on you room size and design and can vary dependent on the amount of tiling/tile type, whether fittings are being moved, pipework reworked, plastering works, existing wall condition, new fittings added etc, but as rough guide on average 10 working days.

Once we have your final design we can then estimate how long the installation will take.

HOW CAN I GET A QUOTE ? 

Just provide us with your contact details either via phone or email and we can arrange to call out to carry out a free survey and design, we then follow that up a few days later by emailing you a fully itemised PDF quote for you to look at your leisure.

If you then have any further queries you can get in touch via email or phone so we can assist, if you wish to proceed with the quote we would call back to see you to book in a start date and finalise any further details.

If you require us to provide a quote for fittings we can also put this together and email this to you.

CAN YOU HELP WITH THE DESIGN? 

Yes, we work with you at the design stage asking specifically what your requirements are, what type of look you are thinking of also whether you need additional storage, or are looking to move or add additional fittings.

It doesn’t matter if you’re not sure as we have undertaken hundreds of bathroom installations over the years so have seen many different designs and layouts and can advise on what may work best for you and the space you have to work with.

If you already have a design from a bathroom fittings supplier we can work from that.

CAN I CHANGE THE LAYOUT OF THE ROOM ? 

In most instances it is possible to rework the layout of the room to provide better use of the space maybe incorporating an additional shower enclosure or bath, moving the basin or toilet, we can have a look at this for you at the design stage as its sometimes dependent on your existing room layout.

 I WANT A MORE POWERFUL SHOWER ? 

If your hot water system is low pressure (hot water cylinder & cold water storage tank) then a standard low pressure mixer will not always give the shower performance you require, in this instance the best option would be to install a pumped mixer shower, pumped digital showers are very popular for this situation which incorporate a pump and shower all in one unit.

 I AM NOT SURE WHAT TILE OR TILE DESIGN TO HAVE ?

We can advise you on all the different tile types, and suggest different layouts and designs.

 WHAT BUILDING WORKS DO YOU UNDERTAKE ? 

We can undertake most minor building works,which commonly include removing and building stud walls to make bathrooms larger or with a different layout, moving doorway locations or rehanging doors to open a different way to make the design work better.

Lowering tall ceilings with studwork, replacing old subfloors etc.    

DO YOU FIT BATHROOM ACCESSORIES ?

Yes, we fit all types of bathroom accessories just let us know at the design stage then we can incorporate them into the design and quote.  

WHAT HAPPENS IF THIS IS OUR ONLY BATHROOM ? 

We always ensure you have a working toilet everyday and endeavour to keep disruption to a minimum. 

 DO YOU UNDERTAKE ELECTRICAL WORKS IF REQUIRED ? 

We do not undertake electrical works directly but we can provide details of electrical contractors we use for you to be able to get a costing from them directly and we work with them during the installation, also you can source your own electrical contractor for any electrical works if you prefer.

 WHAT HAPPENS ABOUT WASTE DISPOSAL ? 

A skip is included within the cost of the quote for the disposal of all your old bathroom fittings, packaging, tiles etc.

This is provided by our registered waste carrier Bithells Skips LTD. All skips are positioned on customers driveway and timber bearers can be supplied if required.

If you require the skip to be positioned on the road please notify us in advance as our waste carrier will need to sort out a permit from Wigan council and there is a small additional cost for this.

 CAN YOU PROVIDE REFRENCES ?

Upon request contact details can be supplied for all testimonials, for you to contact if you wish.

 WHAT ARE YOUR PAYMENT METHODS ?

Installation charges are paid via staged payments and can be made by cheque, cash or bank transfer. ( online banking)

FITTINGS SUPPLY ?

If bathroom fittings are supplied as part of the installation then payment is required in full for the bathroom fittings on the day of delivery to the customer.

IF THERE IS ANY QUESTION YOU STILL HAVE PLEASE GET IN TOUCH SO WE CAN ASSIST